Frequently Asked Questions

  1. Can Changcheng Remittance remit to any overseas bank? Is there a limit on the amount that can be remitted?

    We can remit to most overseas banks. Please check with us at our branches or contact us at +65 6223 6366.
    There is no limit on the amount that can be remitted.
    For remittance amount more than SGD 20,000: Please provide bank or transfer statements, cheques or cashier’s order showing source of funds.
    For remittance amount more than SGD 30,000: In addition to the above, please provide proof of income (e.g. income tax statement) or documents showing source of funds (e.g. sale of property or shares).

  2. Is there a need to fill in the Remittance Form if we have remitted through Changcheng Remittance before?

    For existing customers, you do not need to fill in the Remittance Form again. Just bring along your ID when you visit our branches.

  3. The Sender and Beneficiary did not receive the Confirmation SMS after the remittance was done at the branch. Does this mean that the remittance was not completed?

    No. The Confirmation SMS may not have been sent out due to carrier network problems. To confirm that the remittance is completed, please visit our branches or contact us at +65 6223 6366.

  4. If the Beneficiary’s Name or Account Number provided to us is invalid, will the funds be lost?

    No.  The funds remitted will be rejected by the Beneficiary’s bank and we will retain the funds until the correct information is provided by you. We will resend the funds to the Beneficiary free of charge.

  5. How long does it take for the Beneficiary to receive the funds?

    The Beneficiary should receive the funds within 1 working day.
    However, the speed of the remittance might vary due to public holidays in Singapore and/or Beneficiaries’ countries which might lead to a slight delay in the receipt of funds by the Beneficiary.

  6. If the Beneficiary is currently living in Singapore, how can they check that the funds has been credited to the account overseas?

    We recommend the Beneficiary to check via the respective banks’ online banking services.


  7. May I get the better exchange rate to remit if the exchange rate becomes higher after I have done my ibanking transaction?

    The best rate will be given to you on the day the transaction is done. The rate cannot be changed after we have received your transaction statement. Thank you for your understanding.

Got questions?

We are here to help you. Whenever you need it.

NOTICE UPDATE ON COUNTER SERVICE

柜台服务公告更新

Dear customers,

Due to COVID-19 outbreak, our counter service resumed on 7th May, operating hours is from 9:00 am to 7:00 pm.
However, for your own safety and convenience, we encourage you to user our online remittance services by visiting our website or contact our customer service center.

尊敬的顾客,

由于疫情影响,我们自 5 月 7 日 恢复柜台服务,营业时间为上午 9:00 至下午 7:00
为了您的安全和方便,您可以登录长诚官网进行远程汇款服务或直接联系我们的客服人员。

Zhongguo Remittance 长诚汇款