Help and Support Center

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Promotions and Events

Don’t miss out our latest promotion! Click here to follow our Facebook, Instagram and WeChat account.

You can receive marketing materials by turn on the settings in your online remittance account.

To open those settings, login to your Web Remit, click on “My Account” tab and edit Marketing Consent settings.

Counter Service

Our business hours is 9an – 9pm daily, except Chinese New Year PH.

Online Remittance

If you are a existing customer, you can visit to open your online services.

If you are a new customer, or you are unable to complete your register online, you can submit an account opening request here.

Alternatively, you can visit our branch, our staff will assist you.

Normally, funds will available in:

Chinese YuanWithin 1 day
Malaysian Ringgit2 – 3 working days
New Taiwan Dollar2 – 3 working days

However, public holidays of Singapore and the country of beneficiary’s bank will affect the processing time. Please consider do the transaction on weekdays.

Account Security

If someone has entered the wrong password multiple times while logging in to the website, the account will be temporary locked by system. If you receive an SMS about your account has been locked, please contact our customer service center and change your password.

You can use bio-metric login in your ChangCheng app instead of username and password.

Please note, do NOT open this function on common devices and logout every time.

Business Cooperation

Please contact us:



Dear customers,

Due to COVID-19 outbreak, our counter service resumed on 7th May, operating hours is from 9:00 am to 8:30 pm.
However, for your own safety and convenience, we encourage you to user our online remittance services by visiting our website or contact our customer service center.


由于疫情影响,我们自 5 月 7 日 恢复柜台服务,营业时间为上午 9:00 至下午 8:30

Zhongguo Remittance 长诚汇款