Help and Support Center

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Promotions and Events

Don’t miss out our latest promotion! Click here to follow our Facebook, Instagram and WeChat account.

You can receive marketing materials by turn on the settings in your online remittance account.

To open those settings, login to your Web Remit, click on “My Account” tab and edit Marketing Consent settings.

Don’t miss out our latest promotion! Click here to follow our Facebook, Instagram and WeChat account.

Counter Service

Due to COVID-19, counter business time changed to 9:00 am to 8:30 pm start from 7/5/2020. You can use online remittance or email remittance, or contact our customer service center.

Business Hours (Customer Service): Mon – Sun, 9am – 9pm, except Chinese New Year PH

Online Remittance

If you are a existing customer, you can visit to open your online services.

If you are a new customer, or you are unable to complete your register online, you can submit an account opening request here.

Alternatively, you can visit our branch, our staff will assist you.

Normally, funds will available in:

Chinese YuanWithin 1 day
Malaysian Ringgit2 – 3 working days
New Taiwan Dollar2 – 3 working days

However, public holidays of Singapore and the country of beneficiary’s bank will affect the processing time. Please consider do the transaction on weekdays.

Account Security

If someone has entered the wrong password multiple times while logging in to the website, the account will be temporary locked by system. If you receive an SMS about your account has been locked, please contact our customer service center and change your password.

You can use bio-metric login in your ChangCheng app instead of username and password.

Please note, do NOT open this function on common devices and logout every time.

Business Cooperation

Please contact us: [email protected]

CNY Business Hours


Dear Valued Customers,

We will be closed for Chinese New Year from 6pm Wednesday, 10th February to Sunday, 14th February 2021. Business will resume on Monday, 15th February 2021. Thank you for your support and kind understanding. 
Best Greetings and Happy Chinese New Year!



Zhongguo Remittance 长诚汇款