Phishing is a way of obtaining sensitive personal information such as account details, PIN and password through the internet. Anyone with these details can perform unauthorized transactions on your account. Find out how to protect yourself from phishing attempts.

At a glance

· What is phishing and how to protect yourself.

· Be alert to phishing attempts. Note that your bank will not ask you for your personal details over emails.

· Don’t click on any link or open attachments in suspicious emails that appear to be from your bank.

· If you think you have become a victim of phishing, contact your bank immediately.

How to avoid phishing attacks

Phishing (pronounced as “fishing”) is a common technique used by criminals to trick you into giving away your personal information.  They could do this by using emails, SMS, or phone calls.

If you fall prey to phishing and have given your personal information and online account credentials, criminals may use the information to access your online accounts and transfer money out of your accounts.

Beware of bogus emails or SMS

You may receive a fake email or SMS that looks like it is sent from ZGR to trick you into believing that the email or SMS is authentic. The email or SMS typically contain alarming messages so that you will take notice, such as informing you that your online account has been hacked or regulatory bodies suspect that your account is used for money laundering.

You will typically be asked to click on a link to verify your account. The URL will then bring you to a fake website that looks exactly like the official website page. The criminals will be able to steal your login username, login passwords, and OTP when you key in these details into the fake website.

With your stolen credentials, the criminals will be able to access your online banking accounts and perform unauthorized transactions on them.

To protect yourself from falling prey to phishing, remember the following:

Beware of bogus phone calls

Criminals may also call and trick you into believing that they are ZGR staff, bank officers, government officials or the police. The caller ID on your mobile phone may even appear as “999”. Criminals typically use scare tactics to threaten you and make you believe that you have committed a crime.

Criminals may then ask you to give them your online account credentials so that they can “check” your online accounts. If you do so, the criminals will be able to login to your online accounts and wipe out all the money in your accounts.

Here are some tips to protect yourself from bogus phone calls. Always keep the following in mind: