To protect your personal information, all customers must set a username for their online account from Feb 2021.
You will be required to privide a username if you have not set it before. You can change your username at My Account.
Your username must fulfill the following criteria:
We recommend that you do not set your personal information as a username. E.g. NRIC, phone number, DoB, etc.
How fast will I be able to receive the OTP?
You should receive the Web Remit OTP within few seconds to your registered mobile phone number.
As the OTP is delivered using SMS, it is dependent on the mobile operator’s network and traffic condition. Therefore, there may be some delays during peak periods or on certain days; public holidays like Christmas.
If you receive a notification from us that the beneficiary’s information is incorrect and you are unable to complete the transaction, you can go to Web Remit > History, then click on the transactions which need to be updated and click on “Edit Beneficiary”.
If there is no correct beneficiary information in the beneficiary list, you will need to go to the Beneficiary to update the information, then follow the steps above to enter the “Edit Beneficiary” interface and select the latest beneficiary. Alternatively, you can choose to remit to other beneficiary.
Once you have made your selection, click Confirm. The system will then ask you to verify that the information is correct and enter the SMS OTP.
Click OK when done and the system will process it again according to your latest information.
If you want to stop an already existing transaction, please first contact us via our customer service center. We will arrange a refund for you after confirming your transaction and payment.
Refunds can be made in Web Remit > History. By clicking on the transaction that requires a refund and then clicking the Apply for Refund button.
After complete the refund information, the system will automatically arrange a refund to you.
Please login your Web Remit (https://remit.zgr.sg).
Click on My Account > View My Voucher, then untick Voucher SMS Notification.
For Changcheng App, go to My Info > Settings, then select No for View My Voucher.
If you are not our client, please contact our customer service center for assistant.
Update on 11 Jun 2019