• English
  • 华语

General

1. This is the policy adopted by Zhongguo Remittance Pte. Ltd. for the collection, use, disclosure and/or process of personal data that is provided by you in the course of your use of the Platform (as defined in the Terms of Use) and the Services (as defined in the Terms of Use).

2. In this Policy:

  • the terms “we”, “us” and “our” refer to Zhongguo Remittance Pte. Ltd.
  • the terms “you” and “your” refer to an individual who provides personal data to us.

3. We treat all personal data provided by you in strict confidence, and will only use your personal data in the manner set out in this Policy.

4. By providing us with your personal data, you consent to our collection, use, disclosure and/or process (including transfer) of your personal data in accordance with this Policy. Please DO NOT provide any personal data to us if you do not accept this Policy.

What personal data is collected

5. “Personal data” means data, whether true or not, about an individual who can be identified from that data, or from the data and other information to which an organization has or is likely to have access. Examples of personal data that we may collect about you include your name, nationality, date of birth, sex, contact details (e.g. address, email address, telephone numbers), passport or identification number and your bank account number.

6. We collect personal data about you and where required, also about other persons, including people who are authorised to act on your behalf and other third parties in all matters relating to your use of the Platform and the Services. The purposes for collecting such personal data are set out below.

7. Your provision of personal data to us is voluntary. However, if you choose not to provide us with the personal data we require, it may not be possible for us to provide you with the Services or the use of the Platform.

8. If you provide the personal data of anyone other than yourself, you warrant that you have informed him/her of the purposes for which we require his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes.

9. You must ensure that all personal data that you provide is true, accurate and complete.

Purposes for Collection, Use or Disclosure of Personal Data

10. We may collect, use and disclose the personal data received from you for the purposes listed below (collectively the “Purposes”).

11. Service related purposes. Generally, we collect, use or disclose your personal data for the following service related purposes:

  1. to manage your relationship with us;
  2. to set up your customer account;
  3. to process payment and deliver the Services to you;
  4. to assist you with your enquiries;
  5. to obtain feedback on the Services; and
  6. to keep you updated on the Services.

12. Business purposes. We may also use your personal data for purposes connected or relevant to our business, such as:

  1. complying with our legal obligations and requirements;
  2. enforcing obligations owed to us;
  3. carrying out research into the development of new services or improvement of our existing services; and
  4. accounting, risk management and record keeping.

13. Additional purposes. If you have consented, we may use your personal data from time to time for additional purposes such as:

  1. Marketing our services; and
  2. Informing you of the latest activities, special offers and promotions offered by us.

14. Contacting you. We may use your personal data to contact you for the above Purposes via post, fax, e-mail, SMS, telephone or any other means.

Disclosure of Information

15. We will not sell or rent your personal data to third parties.

16. Disclosure to service providers. You agree that we may disclose your personal data to third parties who provide necessary services to us, including but not limited to:

  1. service providers and data processors working on our behalf and providing services such as accounting, hosting and maintenance services, analysis services, email message services, delivery services, handling of payment transactions, and marketing; and
  2. our consultants and professional advisers (such as accountants, lawyers, auditors).

17. In disclosing your personal data to third parties, we endeavor to ensure that such parties protect your personal data from unauthorised access, collection, use, disclosure, or similar risks and the third parties only retain your personal data for as long as they are either required to by law and/or as is relevant for the purposes for which such personal data was collected and retention of the personal data is necessary for legal or business purposes.

18. Other permitted disclosure. You agree that we may also disclose your personal data as required or permitted by law.  We may disclose your personal data to regulatory authorities, statutory bodies or public agencies for the purposes of complying with their respective requirements, policies, and directives.

Transfer of Personal Data out of Singapore

19. Transfer outside Singapore. You consent to us transferring your personal data to any location outside of Singapore for the Purposes set out above.

20. While reasonable precautions will be taken to ensure that the information you provide is protected against unauthorized or unintended access, we cannot be held responsible for unauthorized or unintended access by third parties that is beyond our control.

Access to and Correction of personal data 

21. You may request for correction or access to the personal data we have collected about you. We may levy a charge for processing your access request. Please contact our Data Protection Officer (see “How to contact us” section below) to find out how to request for correction or access.

22. We may be prevented by law from complying with your request. We may also decline your request if the law permits us to do so or if our records have been destroyed in accordance with our internal data retention policies.

Withdrawal of consent

23. You may withdraw your consent given for any or all Purposes set out in this Policy by submitting your request to our Data Protection Officer (see “How to contact us” section below). We will process your request within a reasonable time from such a request for withdrawal of consent being made, and we will thereafter refrain from collecting, using and/or disclosing your personal data in the manner stated in your request. However, we may not be in a position to continue to provide the Services to you and/or allow you to use the Platform if you withdraw your consent for purposes that are necessary for the provision of the Services and/or use of the Platform.

Cookies

24. We use cookies on our Website. These enable us to understand how you use our Website and Services which, in turn, helps us to provide and improve our Services. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes including to store some of your viewing preference on our Website.

25. Our Website uses cookies to help us identify you from other users, track your usage of our Services, and your Website access preferences. We do or may use the following cookies:

  1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

26. You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

How to contact us

27. If you have any questions or concerns regarding any aspect of this Policy or the personal data you have provided or wish to make a request or withdraw your consent given for any or all Purposes set out in this Policy, you can contact our Data Protection Officer at dpo@zhongguoremittance.com.

Amendments and Updates

28. We may amend this Policy from time to time and will make available the updated Policy on our website at https://zhongguoremittance.com/en/privacy-policy/. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. Each time you use the Platform and/or the Services, you acknowledge and agree that the latest version of this Policy shall apply to you.

Governing Law

29. This Policy is governed by the laws of the Republic of Singapore.

总则

1. 这是 Zhongguo Remittance Pte. Ltd.(长诚中国汇款私人有限公司)就收集、使用、披露和/或处理您在使用平台(定义见使用条款)和服务(定义见使用条款)时提供的个人数据实施的政策。

2. 在本政策中:

  • “我们”和“我们的”等词是指 Zhongguo Remittance Pte. Ltd.(长诚中国汇款私人有限公司)。
  • “您”和“您的”等词是指向我们提供个人数据的个人。

3. 我们会将您提供的所有个人数据严格保密,且仅将按本政策中规定的方式使用您的个人数据。

4.您向我们提供个人数据,就表示您同意我们根据本政策收集、使用、披露和/或处理(包括转移)您的个人数据。如果您不接受本政策,请勿提供任何个人数据。

收集哪些个人数据

5. “个人数据”是指可根据相关数据或者根据组织可访问或可能可访问的数据和其他信息识别个人身份的个人相关数据(不论真假)。我们可能会收集到与您相关的个人数据包括您的姓名、国籍、出生日期、性别、联系详情(例如地址、电子邮件地址、电话号码)、护照或身份证号码,以及您的银行账号。

6. 我们会收集与您相关的个人数据,需要时还会收集与其他人员相关的个人数据,包括获授权可代表您行事的人士,以及与您使用平台和服务相关的所有事宜涉及的其他第三方。下面将详述收集此类个人数据的目的。

7. 您向我们提供个人数据完全出于自愿。但是,如果您选择不向我们提供我们需要的个人数据,我们可能无法向您提供服务或平台使用权。

8. 如果您提供非您本人的任何人士的个人数据,您保证已告知对方我们需要其个人数据的目的,以及对方同意您出于此类目的向我们披露其个人数据。

9. 您必须确保您提供的所有个人数据都真实、准确且完整。

收集、使用或披露个人数据的目的

10.我们可能会出于下列目的(统称“目的”)收集、使用和披露从您那里收到的个人数据。

11. 服务相关目的。通常,我们出于以下服务相关目的收集、使用或披露您的个人数据:

  1. 管理您与我们的关系;
  2. 设置您的客户账户;
  3. 处理付款和向您提供服务;
  4. 在您查询时向您提供帮助;
  5. 获取有关服务的反馈;以及
  6. 让您了解服务动态。

12. 业务目的。我们也可能会出于与我们业务相关的目的使用您的个人数据,例如:

  1. 遵守我们的法律义务和要求;
  2. 履行我们对您的义务;
  3. 研究开发新服务或改进现有服务;以及
  4. 会计、风险管理和记录保留。

13. 其他目的。如果您同意,我们可能会不时出于其他目的使用您的个人数据,例如:

  1. 营销我们的服务;以及
  2. 告知您我们提供的最新活动、特殊优惠和促销。

14. 联系您。我们可能会出于上述目的使用您的个人数据,通过邮寄、传真、电子邮件、短信、电话或任何其他方式联系您。

信息披露

15. 我们不会将您的个人数据出售或出租给第三方。

16. 向服务提供商披露。您同意我们可将您的个人数据披露给向我们提供所需服务的第三方,包括但不限于:

  1. 代表我们工作并向提供如下服务的服务提供商和数据处理方:会计、托管和维护服务、分析服务、电子邮件消息服务、交付服务、付款交易处理和营销;以及
  2. 我们的顾问和专业顾问(例如会计师、律师、审计师)。

17. 在将您的个人数据披露给第三方时,我们会尽力确保相关方保护您的个人数据免遭未经授权的访问、收集、使用、披露或类似风险,并且第三方仅会将您的个人数据保留法律规定的期限和/或与收集此类个人数据的目的相关才会保留个人数据,而且保留个人数据是法律或业务目的所需。

18. 其他允许的披露。您同意我们还可在法律规定或允许的情况下披露您的个人数据。我们可能会出于遵守相应规定、政策和指令的目的向规管当局、法定团体或公共机构披露您的个人数据。

将个人数据转移到新加坡境外

19. 转移到新加坡境外。您同意出于上述目的将您的个人数据转移至新加坡境外的任何地点。

20. 免责声明。虽然我们会采取合理的预防措施来确保保护您提供的信息免遭未经授权或意外的访问,但我们不会对超出我们控制范围的第三方未经授权或意外访问承担责任。

个人数据的访问和更正

21. 您可请求更正或访问我们收集的有关您的个人数据。我们可能会就处理您的访问请求收取费用。请联系我们的数据保护官(参见下面的“如何联系我们”部分),了解如何请求更正或访问。

22. 法律规定可能会阻止我们满足您的请求。如果法律允许我们这样做,或者我们的记录已经按照我们的内部数据保留政策被销毁,我们也可能会拒绝您的请求。

撤消同意 

23. 您可以出于本政策详述的任何或所有目的撤消您提供的同意,只需将您的请求提交给我们的数据保护官即可(参见下面的“如何联系我们”部分)。我们会在提出同意撤消请求算起的合理时间内处理您的请求,并且我们之后就不会以您请求中所述的方式收集、使用和/或披露您的个人数据。但是,如果您出于提供服务和/或使用平台所需的目的而撤消您的同意,我们可能无法继续向您提供服务和/或允许您使用平台。

Cookie

24. 我们的网站使用 Cookie。这些 Cookie 让我们可了解您如何使用我们的网站和服务,反过来又可帮助我们提供和改进我们的服务。Cookie 是指网站发送到您的浏览器并存储在您设备上的小数据文件。Cookie 可用于许多目的,包括在我们的网站上存储您的部分查看偏好。

25. 我们的网站使用 Cookie 帮助我们区分您和其他用户、跟踪您使用我们服务的情况,以及您的网站访问偏好。我们使用或可能会使用以下 Cookie:

  1. 绝对必要的 Cookie。我们的网站运营需要这些 Cookie。例如,其中包括让您可登录到我们网站的安全区域的 Cookie。
  2. 分析/性能 Cookie此类 Cookie 允许我们识别和统计访问者的数量,并了解访问者在使用我们的网站时是如何移动的。这将帮助我们改进我们网站的工作方式,例如确保用户可轻松找到自己在查找的内容。
  3. 功能 Cookie此类 Cookie 用于在您返回我们的网站时识别您。这将让我们可为您个性化我们的内容,按姓名欢迎您,以及记住您的偏好(例如您选择的语言或地区)。

26. 您可在浏览器中修改设置来接受或拒绝 Cookie。如果您希望这样做,请参阅浏览器的帮助菜单。但是,如果禁用 Cookie,您可能无法使用我们网站的所有交互性功能。

如何联系我们

27. 如果您就本政策的任何方面或您已提供的个人数据存在任何疑问或疑虑,或者希望出于本政策详述的任何或所有目的请求撤消您提供的同意,您可以联系我们的数据保护官,邮箱为 dpo@zhongguoremittance.com

修正和更新

28. 我们可能会不时修正本政策,且将于我们的网站 https://zhongguoremittance.com/zh/privacy-policy/ 提供更新的政策。更新的政策将取代以前的版本并将适用于以前向我们提供的个人数据。每次您使用平台和/或服务,都表示您承认并同意本政策的最新版本适用于您。

管辖法律

29. 本政策受新加坡共和国法律管辖。

NOTICE UPDATE ON COUNTER SERVICE

柜台服务公告更新

Dear customers,

Our counter service have resumed operations on 7th May and  our operating hours is from 9:00 am to 8:30 pm.
However, for your own safety and convenience, we encourage you to use our online remittance services by visiting our website or contact our customer service centre.

尊敬的顾客,

我们自 5 月 7 日 恢复柜台服务,营业时间为上午 9:00 至下午 8:30
为了您的安全和方便,您可以登录长诚官网进行远程汇款服务或直接联系我们的客服人员。

Zhongguo Remittance 长诚汇款